Return & Refund Policy

1. Dispensed Products

Because water and other consumables are dispensed directly from our machines at the time of purchase, we are unable to accept returns or exchanges once a product has been dispensed.

2. Failed or Incomplete Dispense

If a machine accepts payment but fails to dispense your product, or dispenses an incomplete amount, you are entitled to a refund or credit. Please report the issue within 24 hours through one of the following:

• The "Report an Issue" option in the Allora app, if available at the machine.
• Emailing support@allora.lk with the machine ID, location, date/time, and payment reference.
• Calling our support line listed at the machine.

3. Refund Method

Approved refunds are credited back to your original payment method (card or mobile wallet) or to your Allora wallet balance, typically within 5–7 business days, depending on your payment provider.

4. Card & Wallet Top-Ups

Wallet top-ups are non-refundable once completed, except where required by law or where the top-up was made in error and reported promptly to support.

5. Damaged or Faulty Machines

If you believe a machine is faulty, damaged, or unsafe, please stop use immediately and report it to us so we can arrange repair and, where applicable, compensate affected transactions.

6. Contact Us

For any return or refund request, contact us at support@allora.lk. We aim to respond within 2 business days.